FAQs
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Wofür können Geschenkkarten verwendet werden?
Geschenkkarten können für jede Reise oder Online-Erfahrung verwendet werden, die Sie auf Tripaneer oder unseren anderen 10 Websites finden.
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Kann ich eine Geschenkkarte für jemanden kaufen, der in einem anderen Land lebt?
Die Geschenkkarten werden online ausgestellt und können an jeden in der Welt verschenkt werden.
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Können Geschenkkarten verfallen?
Die Geschenkkarte läuft 3 Jahre nach dem Kauf ab. Der Empfänger hat die Möglichkeit, eine abgelaufene Geschenkkarte gegen eine geringe Gebühr zu verlängern oder zu erneuern.
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Kann ich eine physische Geschenkkarte kaufen?
Im Moment bieten wir nur Online-Geschenkkarten an.
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Wie kann ich eine Geschenkkarte aktivieren?
Erstellen Sie ein Konto auf einer unserer Websites oder melden Sie sich an. Sie können das Guthaben Ihrer Geschenkkarte auf Ihrer Profilseite finden.
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Wie kann ich meinen Kontostand überprüfen?
Loggen Sie sich auf einer unserer Websites in Ihr Konto ein. Sie können das Guthaben Ihrer Geschenkkarten auf Ihrer Profilseite finden.
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Kann ich das Geld auf eine andere Person übertragen?
Bitte setzen Sie sich mit unserem Kundenservice in Verbindung, damit wir Sie bei dieser Anfrage unterstützen können.
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Wie kann ich meine Geschenkkarte verwenden?
Suchen Sie ein Erlebnis, das Sie buchen möchten. Sobald Sie eingeloggt sind, sehen Sie den Geschenkgutschein auf der Zahlungsseite.
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Ich habe einen Fehler in der E-Mail des Empfängers gemacht, was nun?
Bitte wenden Sie sich an unseren Kundenservice, damit wir die E-Mail für Sie korrigieren können.
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Wie lauten die Bedingungen und Konditionen?
Unsere vollständigen Geschäftsbedingungen finden Sie hier.
Terms and Conditions
These Gift Card Terms and Conditions ("Gift Card Terms") govern your use of Tripaneer Gift Cards ("Gift Cards") on the Tripaneer Platform (all Tripaneer sites included). Your use of Gift Cards and the services available via the Tripaneer Platform shall be subject to Tripaneer’s Terms of Service (“Terms“).; if you see an undefined term in these Gift Card Terms, it has the same definition as in the Terms.
Gift cards, Balance and Redemption
You must have a Tripaneer account in order to access and redeem a Gift Card; Funds from Tripaneer Gift Cards are automatically added to the recipient’s account when the Gift Card is purchased. To view your Gift Card balance, visit your account on Tripaneer.com or any of our websites.
Gift Cards may only be redeemed toward the purchase of eligible goods and services offered on the Tripaneer Platforms. Any payments made with a Gift Card will be deducted from your Gift Card balance, any unused Gift Card balances will remain on your Tripaneer account until used or until the balance expires. If a purchase exceeds your existing Gift Card balance, the remaining amount due must be paid with another Payment Method.
No fees of any kind apply to Gift Cards, and Gift Cards and Gift Card balances will expire in 3 years after purchase. Expired Gift Cards and Gift Card balances can be renewed with a fee. Gift Card balances, however, may be subject to reporting and escheating (sending) to the appropriate governing body as required by applicable unclaimed property laws. These Gift Card Terms remain applicable until your entire Gift Card balance has been spent or escheated.
Limitations
Gift Cards may not be applied towards charges for changes to existing reservations or be used to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law.
Once a Gift Card is claimed to a Tripaneer account, its value cannot be transferred to another person or Tripaneer account; a Gift Card balance on a Tripaneer account may not be cashed out or transferred to another Tripaneer account.
Risk of Loss
You should treat Gift Cards like cash. Once we electronically transmit a digital Gift Card to the purchaser or designated recipient, the risk of loss and title for Gift Cards pass to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.
Fraud
Tripaneer reserves the right to any remedy, including refusal to issue or honor a Gift Card, in the event of suspected fraud. We will have the right to close a Tripaneer account and charge alternative Payment Methods if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on the Tripaneer Platforms.
Limitation of Liability
We make no warranties, express or implied, with respect to Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Gift Card is non-functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
Termination; Waiver
Your rights under a Gift Card will terminate if you materially fail to comply with these Gift Card Terms or if your Tripaneer account is terminated or is suspended. Upon termination, you must cease all use of the Gift Card, and we may revoke your access to any Gift Card balance. Our failure to insist upon or enforce your strict compliance with these Gift Card Terms will not constitute a waiver of any of our rights.
Disputes
Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the Governing Law and Dispute Resolution.
General Terms
We reserve the right to modify these Gift Card Terms at any time. When we make material changes to these Gift Card Terms, we will post the revised Gift Card Terms on the Tripaneer Platforms and update the “Last Updated” date at the top of these Gift Card Terms. Your continued access to or use of the Tripaneer Platforms will constitute acceptance of the revised Gift Card Terms. All terms and conditions are applicable to the extent permitted by law.