Arrival by boat
Isla Indah Retreat and Monkey Surfing have partnered with a boat company and they will pick you up from your accommodation in mainland Bali (the pickup time depends on how far it is from the harbor, normally at around 11:00 am) to the harbor in Sanur to catch the 1:30 pm boat, ideally. If you cannot be picked up for this departure time, they will get you to the harbor to catch the 5:00 pm boat.
The pickup from main places like Sanur, Kuta, Seminyak, Jimbaran, Central Ubud, and Popular Canggu is included in the price. However the pickup from farther places / places with heavy traffic like some other parts of Ubud and Canggu, Bingin/Pecatu, Tabanan, Amed, Karangasem, Padangbai etc. will be subject to an extra charge, depending on how far it is.
If you're coming from Nusa Penida, Gili Islands, Lombok or any other places beside mainland Bali, they cannot arrange your boat trip either because there is no fixed schedule for the boats (Nusa Penida - Nusa Lembongan) or because the boat ticket from Gili/Lombok to Nusa Lembongan is too expensive. However, they can pick you up from the harbor of the boat that you will be on to the retreat.
Arrival by shuttle
If you would like to be picked up at the Ngurah Rai International Airport (DPS Airport), they suggest you to arrive before 1:00 pm (international flight) or 2:00 pm (domestic flight) to be able to be picked up by their free shuttle that will be waiting for you at the airport at around 2:30 - 3:00 pm.
If you arrive the latest at 2:00 pm (international flight) or 3:00 pm (domestic flight), you can still be picked up by the boat company with a private pickup car (will be waiting for you until 4:00 pm) that is subject to an extra charge of 200,000 IDR.
If you arrive after these hours, it would be better if you stay in mainland Bali for 1 night and they will pick you up from your hotel at around 11:00 am on the next day, as the latest boat leaving from Sanur to Nusa Lembongan departs at 5:00 pm every day.
Airport: Ngurah Rai International Airport
Airport transfer included: Ngurah Rai International Airport
No additional charges. You can request this in the next step.